Grubhub delivery and pickup FAQ (2024)

Read our Grubhub delivery and pickup FAQ to learn the answers to the most commonly asked questions about Grubhub delivery and pickup. For more assistance with Grubhub delivery and pickup please sign in to your Grubhub for Restaurants to access additional order management resources.

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How do I update my Grubhub delivery boundary?

If you manage your own delivery, you can add delivery areas and change zones from within Grubhub. You can also set different delivery fees for each delivery area.

How to create a delivery boundary

SelectDelivery boundaryfrom left sidebar or menu dropdown on mobile.
To create a new area, clickCreate boundary
Select a method to create your delivery boundary:
Draw my own allows you to customize the area you want to deliver within Distance from my restaurant – pick a distance from your restaurant Zip code– type in zip codes that you want to offer delivery within

There can be multiple delivery zones in each boundary with different fees.

Be sure to name all boundaries, include the delivery fee, and then hitSave changes.

Edit existing boundary

Click the pencil for the boundary that needs to be updated.

Drag the end point to edit your boundary. You can also update the name or create a name for each different boundary.

When you’re done, selectSave changes.

How to add additional boundaries

To create a new boundary clickCreate new boundaryand follow the steps above

To set an existing boundary live, scroll to the bottom to see a list of existing boundaries
Click on the toggle of the boundary you would like to set live and selectActivate boundary

Reasons why you may receive an error message when saving a delivery boundary

Receive an error when saving a boundary? Here are some potential reasons why:

Boundary is too large: cannot exceed 70 mile radius from restaurant

Boundary name already exists: Enter a different name

Boundary must have a delivery fee: Enter a delivery fee

Boundary cannot share largest delivery fee with another delivery area: Change fee amount

Boundary must be within area with the largest delivery fee

How do I set delivery fees and order minimums on Grubhub?

To keep your orders profitable, Grubhub offers total cart minimums that can adjusted at any time. For all self-delivery restaurants, you have the ability to set an additional fee at any delivery boundary in order to cover the cost of your driver.

Delivery Minimum

Make sure you are logged in to your Grubhub for Restaurants account.
Navigate to the top left and selectthe hamburger icon. Chooseprofile.
Scroll down to theOrder Detailssection, then select thepencilicon.

Update the delivery minimum. We recommend picking lower minimums and fees, as that will increase the likelihood of customers ordering from your restaurant.

Finally, Select Submit.

Delivery Fees

Delivery fee must be updated for each delivery boundary.

Navigate to the top left and selecthamburger icon. ChooseDelivery Boundary.

Click Pencil icon to edit fee on each zone.

How do I set delivery and pickup hours?

You can update your delivery and pickup hours separately to show when your restaurant is open for business on Grubhub. This allows you to be open for pick-up or delivery to align with your schedule, and remain open for pick-up if you are not doing delivery during all hours of operation. We recommend that you set a wider range for pickup hours than delivery hours if you do not deliver all hours that you are open.

How to set your delivery and pickup hours

Make sure you are logged in to your Grubhub for Restaurants account.
SelectHoursfrom the left sidebar on desktop, or the icon on mobile.
To edit your delivery or pickup hours, click the pencil icon.

Enter the open and close times for each day. To be closed all day, uncheck the box for each day.

If you have different hours for breakfast, lunch or dinner, click Split to add a second set of hours.

Click Save to save changes to your Hours.

How do I set custom delivery or pick up hours on Grubhub?

If you need to temporarily turn off your delivery or pickup but not both, useCustom Hoursto do this.

Select “Create new” in theCustom Hourssection.

Update your hours as necessary for your chosen date(s).

To learn more how to adjust custom hours.

How do I adjust my catering hours on Grubhub?

To adjust catering hours, follow the instructions above and toggle toCatering. These Catering hours will reflect the delivery times shown to diners.

On the Grubhub platform, Catering Hours represent when you will have staff available to confirm and begin preparing catering orders. Your first available catering delivery will be the start of your Catering Hours plus your delivery estimate. For example if your catering open time is 6:00 am and your delivery estimate is 60 minutes, then your first available catering delivery will be for 7:00am.

What if I need advance notice?

This can be set using the Minimum Advance Notice field at the menu item level when setting up your catering menu. By default, we will give you up to 24 hours notice for all catering orders.

How to set catering hours:

Set catering hours by toggling toCateringin the Hours tab and using the same process as updating regular delivery or pickup hours.

FAQs

What is the difference between pickup and delivery on Grubhub? ›

With any order, before you get to checkout, you need to indicate how the food will get to the diner. We provide two options, pickup and delivery. With pickup, the diner goes to their food. With delivery, their food comes to them.

Get More Info Here ›

How much do Grubhub drivers make per delivery without tips? ›

During active delivery time you are guaranteed to be paid at least 120% of the local minimum wage at your pickup location, plus $. 34 per mile compensation driven during active delivery time. And, of course, you will continue to receive 100% of tips.

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Should you tip on Grubhub pickup orders? ›

When you tip on Grubhub pickup orders, every penny goes to the restaurant and its workers. If you want to support local restaurants and the people who make great food, then go ahead and tip—they'll appreciate it!

Is it ok to not tip Grubhub drivers? ›

If everything goes smoothly with your delivery and the weather is good, 20% is the standard cost of having the mealtime brought to your doorstep. Never tip less than five bucks, though.

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Are Grubhub drivers supposed to pick up multiple orders? ›

Yes, Grubhub drivers can pick up multiple orders from different restaurants. The Grubhub for Drivers App will automatically create a task lisk and sequence your pickup and delivery orders to create a positive driver and diner experience.

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What is the difference between delivery and pickup? ›

No, curbside pickup is not the same as delivery.

With curbside pick up, you will need to go to the restaurant to pick-up your food. With delivery, the food will be brought to you. However, most restaurants offer both options. It's also worth noting that it's vital to offer both to be as inclusive as possible.

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Do Grubhub drivers see your tip? ›

Yes, Grubhub drivers are able to see their total payment amount they will recieve for each order, which includes 100% of the diner's tip. For more information about how Grubhub drivers are paid, visit our Pay page.

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Is it rude to not tip for takeout? ›

Tipping really doesn't have any specific rules, but you never want to look like a jerk if you missed the memo on the unspoken rules of tipping. Like when it comes to tipping on takeout orders, it's certainly not required (and not everyone does it), but it is a nice thing to do.

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Should I tip Grubhub in cash? ›

Tipping in the App vs in Cash

Tipping your Grubhub delivery person in cash is always best. However, you don't need to have extra cash sitting around in order to give your delivery person a tip. You can tip on your credit card in the Grubhub app while placing your order.

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What is the standard tip for Grubhub driver? ›

Experts at Grubhub and drivers agree that 20 percent is the absolute bare minimum, with other drivers confirming that 15 to 20 percent is acceptable for a standard order.

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What do delivery drivers do when customers don't tip? ›

In some cases, drivers have even taken matters into their own hands, refusing to hand over food — or even eating the food they were supposed to deliver — if the tip is too low. But for the most part, drivers are just trying to get by in an increasingly hostile gig economy.

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Why is the delivery fee not a tip? ›

Some platforms (or restaurants that want to offset the cost of being on a platform) may also add on a service fee as a separate charge, but again, that doesn't go to the driver. In other words, when you see a delivery fee or a service fee, you should know that the delivery person doesn't get one cent of it.

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Is takeout the same as delivery? ›

Takeout is not the same as delivery, but they are related. With Grubhub, you can order takeout food—food you don't eat in the restaurant—from restaurants near you, for pickup or delivery from Grubhub.

Keep Reading ›

What does "out for delivery" mean on Grubhub? ›

“Out for delivery” is a delivery status update used on tracking information by postal carriers and private delivery companies to indicate that a shipment arrived at the local post office, fulfillment center, or other pickup point and has been placed on a delivery vehicle for transport to its final destination.

Does carryout mean delivery? ›

What does carry-out mean? Carry-out (or carryout) refers to food or drinks picked up from a restaurant or other place to be consumed elsewhere, typically at home. It can also refer to the place where you get it, though this is less common unless it's used as an adjective, as in carry-out place or carry-out service.