Peloton Guide Stuck Installing Update (2024)

FAQs

How to fix Peloton stuck on installing update? ›

Most issues will resolve themselves in a 10- to 15-minute timeframe. If the touchscreen is still stuck on the update screen after 10-15 minutes, please troubleshoot by performing a power cycle: Press and hold the button on the back of the touchscreen until a shutdown prompt appears.

Confirm that the outlet has power by using another device in the outlet. Ensure the power cable is securely plugged into the back of the Peloton Guide and power outlet. If the issue persists, power cycle the Peloton Guide by disconnecting the power cable directly from the outlet.

Turn the touchscreen off by holding down the power button and selecting “Shut Down.” Hold down the volume up button on the right rim of the screen and keep holding. Hold down the power button on the touchscreen until the touchscreen powers on and the Peloton logo appears.

Once in your home, the delivery technician will need 15 to 30 minutes to complete the assembly of your Bike. Read on for more information about your Bike's in-home delivery and setup. Congratulations on completing your order – we can't wait to welcome you on the Leaderboard soon!

Hold the power button on the back of the touchscreen until a prompt is displayed, then selecting "Troubleshooting." You can access the troubleshooting app from the sidebar/menu by clicking on the 3 dots at the bottom right of the screen and selecting "Troubleshooting."

Note: By default, after 15 minutes of inactivity, the Peloton Guide will automatically enter a sleep mode. This default setting can be changed through Settings > Screen > Auto-Sleep > Select a time. To wake up the Guide, you can press any two buttons on your Peloton Guide remote.

Disconnect the power from the Peleton. Then disconnect the power cord from the internet router /modem. Then reconnect power to both, power on the Peleton and wait 5 minutes for them to completely power on and reboot. Then check.

Section method: Soft reset. Restart your Peloton screen by pressing and holding the power button for 10 seconds. Then, turn the screen back on.

Most issues will resolve themselves in a 10- to 15-minute timeframe. If the touchscreen is still stuck on the update screen after 10-15 minutes, please troubleshoot by checking to see if the power cable in the center port of the touchscreen is fully seated.

How to check Peloton for update? ›

The easiest way to verify that your Peloton is updated to the latest and greatest software is to verify in the Settings section of the touchscreen.

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Section method: Soft reset. Restart your Peloton screen by pressing and holding the power button for 10 seconds. Then, turn the screen back on. From here:Power off the Peloton bike by holding the power button for 5 seconds.