Mychart Uva Novant (2024)

FAQs

Why are my test results not showing up on MyChart? ›

Some test results are not released to your MyChart account because of their sensitive nature. Your doctor determines which types of test results are able to be accessed through MyChart and which might require an in person conversation.

If you try to log in unsuccessfully too many times, you might be locked out of the account. In this case, you won't be able to reset your password yourself. For help resetting passwords and regaining access to your account, please reach out to your healthcare organization's MyChart support desk.

You can manage all of your UVA Health accounts online through MyChart. You can pay your bill, view past statements, check outstanding balances, set up payments plans and sign up for paperless billing.

Most likely, you have tried to access your MyChart account 5 times in a row using the wrong password. If you do this, for security purposes, your account is disabled. If your account becomes disabled, you should call 740-454-5008.

Under the HIPAA Privacy Rule, laboratories will be required to provide patients with their completed test reports within 30 days of a request, but they will not be required to explain the results to patients.

Verify your personal information below. An email with a link to reset your password will be sent to the email address you used when signing up for MyChart. If you do not have a valid email address on file, contact the MyChart help desk at 800-318-4246. They will help you regain access to your MyChart account.

All lab results are compared to a standard guideline for what is considered “within normal range.” These standards were developed as a guide but are not absolute. You will see an exclamation point (!) next to the result if it's outside of the normal range, but that isn't necessarily a cause for concern.

If you are experiencing problems such as being logged out immediately after logging in, an extension or add-on in your web browser may be causing problems with MyChart. Use the links below to learn how to disable extensions and add-ons in some of the most popular web browsers.

UVA Health has become the full owner of Novant Health UVA Health System, a Northern Virginia regional health system previously owned by the two institutions through a joint operating company.

What charting system does UVA use? ›

MyChart Self-Service Tools

With MyChart, you have many ways to manage your health and stay connected to your care team.

Applicants who wish to have SAT, ACT, AP, or IB testing considered during the application process should opt to submit scores and self-report them on the application. After the deadline, applicants may submit updated scores through their portal.

If you forgot both your username and password, start with the username first. You will be prompted to answer some security questions to verify your identity so you can recover your username or password. If you still need help, contact your healthcare organization's MyChart support.

MyChart is EPIC's patient portal. MyChart is a secure means for patients to access parts of their health records through a web browser and cell-phone apps.

Your results may be delayed if the sample is inadequate (not enough blood), contaminated, or if the blood cells were destroyed for some reason before reaching the lab.

If results are concerning, they may call you or have a receptionist call to schedule an appointment. 15 A healthcare provider may also call to assure you everything is okay or discuss any needed follow-up tests.

All lab results are compared to a standard guideline for what is considered “within normal range.” These standards were developed as a guide but are not absolute. You will see an exclamation point (!) next to the result if it's outside of the normal range, but that isn't necessarily a cause for concern.

You may WITHHOLD notes or test results from MyChart by selecting “Manual Release” in Epic, BUT only for specific reasons, as follows: 1. Patient/Proxy Request. Any patient (or their authorized representative) may request results or notes NOT be released to MyChart.