Canon Knowledge Base - LCD Error Codes - TS3320 (2024)

Error Code

Support Code

Cause

Action

E02

1000

3442

3443

3444

3445

Printer is out of paper.

Printing one side is complete if you are performing manual duplex printing.

• If the printer is out of paper:
  

  • 1000

• If you are performing manual duplex printing:

  Prepare to print the other side following the instructions on the computer screen.

E03

1203

1300

Cover is opened during printing.

Paper is jammed when feeding paper from rear tray.

• If the cover is open:
  

  • 1203

• If paper is jammed:

  • 1300

E04

168A

FINE cartridge is not installed.

• 168A

E05

1401

1403

1430

1485

Ink cartridge cannot be recognized.

Check the following.

• if the color FINE cartridge is installed on the left side properly
  
• if the black FINE cartridge is installed on the right side properly
  
• Model number of each FINE cartridge

If the above does not resolve the problem, replace the FINE cartridge with a new one.

• Replacing a FINE Cartridge

E08

1700

1701

1712

1713

1714

1715

Ink absorber is almost full.

• 1700
  
• 1701
  
• 1712
  
• 1713
  
• 1714
  
• 1715

E09

1890

Shipping tape or protective material may still be attached to FINE cartridge holder.

• 1890

E11

4102

4103

Cannot perform printing with current print settings.

• 4102
  
• 4103

E12

4100

Specified data cannot be printed.

• 4100

E13

1686

The ink may have run out.

• 1686

E14

1684

The ink cartridge cannot be recognized.

• 1684

E15

1682

FINE cartridge cannot be recognized.

• 1682

E16

1688

The ink has run out.

• 1688

E23

3446

IP address and subnet mask are conflicting.

• 3446

E31

–

Failed in Wi-Fi setup.

Press the printer's OK button to resolve the error.

If you are performing setup with WPS:

1. Check the security settings and perform setup again.

2. Perform setup using another setup method.

E32

–

Cannot find a wireless router during setup.

Press the printer's OK button to resolve the error.

Perform Wi-Fi setup again.

E33

–

Cannot connect because multiple wireless routers are connecting to the printer.

Press the printer's OK button to resolve the error.

Perform Wi-Fi setup again after a while (about 2 minutes).

If the above does not resolve the problem, refer to the instruction manual supplied with the wireless router.

E34

3440

Easy wireless connect has failed.

• 3440

E36

3441

Easy wireless connect has failed.

• 3441

E37

–

Failed in Wi-Fi setup.

Press the printer's OK button to resolve the error.

Turn off the wireless router and turn it back on, and then perform setup again.

If the above does not resolve the problem, refer to the instruction manual supplied with the wireless router and check the settings.

E38

–

Cannot connect to a wireless router.

Cannot change the LAN settings.

Press the printer's OK button to resolve the error.

Check the following.

• if the printer's Wi-Fi is enabled
  
• if you select a proper wireless router to connect
  
• if the password you entered is correct
  
• if the specified network name (SSID) is correct

After checking the above, turn off the wireless router and turn it on again.

You cannot change LAN settings while you are using LAN. Change them when you are not using LAN.

E39

495A

An error occurred while communicating via Wi-Fi or while in standby.

• 495A

E45

–

Cannot connect to network.

Press the printer's OK button to resolve the error.

Check the LAN connection and network settings.

Connection may be successful after a while.

E46

–

Cannot connect to Internet.

Press the printer's OK button to resolve the error.

Check the wireless router settings.

E47

–

Cannot connect to server.

Press the printer's OK button to resolve the error and perform operations again after a while.

If you are using Google Cloud Print, it is possible that your printer is not registered. Make sure your printer is registered.

• Printing with Google Cloud Print

E48

–

Cannot connect to server.

Press the printer's OK button to resolve the error and perform operations again after a while.

E49

–

Failed in connecting to Internet because network connection is being prepared.

Press the printer's OK button to resolve the error and perform operations again after a while.

E50

–

Failed in acquiring contents.

Press the printer's OK button to resolve the error and perform operations again after a while.

E51

–

Cannot connect to server.

Press the printer's OK button to resolve the error and perform operations again after a while.

E52

–

Failed in registering the printer to Google Cloud Print due to timeout.

Press the printer's OK button to resolve the error and perform operations again after a while.

E53

–

Only information registered to the printer is deleted because of failing to connect Google Cloud Print.

Press the printer's OK button to resolve the error.

Delete registered information of Google Cloud Print from your computer or smartphone.

E54

–

Only information registered to the printer is deleted because of failing to connect IJ Cloud Printing Center.

Press the printer's OK button to resolve the error.

Delete registered information of IJ Cloud Printing Center from your computer or smartphone.

E55

–

The printer is already registered to IJ Cloud Printing Center.

Press the printer's OK button to resolve the error.

Delete registered information of IJ Cloud Printing Center and register the printer again.

E56

–

The online service is not available in your region.

Press the printer's OK button to resolve the error.

Contact the provider for where the online service is available.

E57

2900

Scanning print head alignment sheet failed.

• 2900

E58

–

Trying to start copying before you register the paper size.

Register the paper size and start copying.

Press the Stop button to cancel copying.

E59

2114

Paper size settings at printer driver do not match the paper size registered in the printer.

• 2114

E61

3412

Scanning original has failed.

• 3412

E62

–

Unexpected error occurred while scanning is in progress.

Press the printer's OK button to resolve the error.

Change settings and perform operations again.

E63

–

Reached the upper limit of pages which can be saved.

Press the printer's OK button to resolve the error.

No more pages can be saved in one file.

Save the rest as different one.

E64

–

Scanning original has failed.

Original is not placed on the platen or the original cannot be scanned.

Press the printer's OK button to resolve the error and check the following.

• Make sure the original is placed on the platen.
  
• Make sure the original is set in the correct position and orientation.

After checking the above, perform operations again.

E65

–

Saving scanned data failed because the printer's memory is full.

Press the printer's OK button to resolve the error. And then, take measures below.

• Reduce the resolution and rescan the original.
  
• Reduce the amount of original to be scanned at a time.

P02

5100

Printer error has occurred.

• 5100

P03

6000

Printer error has occurred.

• 6000

P07

5B00

5B01

5B12

5B13

5B14

5B15

Printer error has occurred.

• 5B00
  
• 5B01
  
• 5B12
  
• 5B13
  
• 5B14
  
• 5B15

P08

P09

P20

P22

P26

P27

P28

P29

5011

5012

5050

5200

5205

5206

6500

6800

6801

6900

6901

6902

6910

6911

6930

6931

6932

6933

6936

6937

6938

6940

6941

6942

6943

6944

6945

6946

Printer error has occurred.

Turn off the printer and unplug it.

Plug in the printer again and turn it back on.

If this does not solve the problem, the printer will require servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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P10

B202

B203

B204

B205

An error requiring a repair has occurred.

You may be able to recover from theerror by replacing the ink cartridges.

Learn more about troubleshooting these errors.