Error Codes and Support Codes refer to errors communicated on your printer and/or computer.
Here's an example of what you'll see when a Support Code and a message are displayed on the computer screen (Windows):
Check the Error Code on theLCDand the corresponding Support Code inthe table below for details.
Error Code
Support Code
Cause
Action
E02
1000
3442
3443
3444
3445
Printeris out of paper.
Printing one side is complete if you are performing manual duplex printing.
If you usemanual duplex printing: Followthe instructions on the computer screen to print on the other side of the paper.
E03
1203
1300
Thecoveris open.
Paper is jammed.
Close the cover.
Clear a paper jam.
E04
168A
Ink cartridgeis not installed properly.
E05
1401
1403
1430
1485
Ink cartridgecannot be recognized.
Check the following:
- Isthecartridgeinstalled properly?
- Is theappropriate ink cartridgeinstalled?
- Isthe ink cartridgecompatible with theprinter?
Install the appropriate inkcartridge.
E08
1700
1712
1714
Ink absorber is almost full.
Press the printer's OK button to continue printing. Or if you still need help, visit our Canon Community by clicking the button below to get answers: ____________________________________________________________________________________________
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
E09
1890
Protective material or tape may still be attached toink cartridge holder.
E11
4102
4103
Cannot perform printing with current print settings.
Perform printing after you have change print settings.
E12
4100
Specified data cannot be printed.
E13
1686
The ink may have run out.
Replacing the ink cartridge is recommended. If you want to continue printing without replacing the cartridge, press and hold the printer'sStopbutton for at least 5 seconds. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing when an ink is out.
E14
1684
Inkcartridgecannot be recognized.
Replace the ink cartridge. Or if you still need help, visit our Canon Community by clicking the button below to get answers: ____________________________________________________________________________________________
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
E15
1682
Inkcartridgecannot be recognized.
Replace the ink cartridge. Or if you still need help, visit our Canon Community by clicking the button below to get answers: ____________________________________________________________________________________________
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
E16
1688
The ink has run out.
Replace the ink cartridgeand close the cover.
If printing is in progress and you want to continue printing, press the printer'sStopbutton for at least 5 seconds with the ink cartridge installed.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after printing.
E23
3446
IP address and subnet mask are conflicting.
E31
-
Failed in wirelesssetup.
Press theprinter'sBlackorColor button to resolve the error.
If you are performing setup withWPS:
- Check the security settings and perform setup again.
- Perform setup using another setup method.
E32
-
Cannot find a wireless router during setup.
Press theprinter'sBlackorColor button to resolve the error.
Perform wirelesssetup again.
E33
-
Cannot connect because multiple wireless routers are connecting to theprinter.
Press theprinter'sBlackorColor button to resolve the error.
Perform wirelesssetup again after about 2 minutes.
If the above does not resolve the problem, refer to the instruction manual supplied with the wireless router.
E34
3440
Easy wireless connect has failed.
Press theprinter'sOKbutton and retry Easy wireless connect.
If the error isn't resolved, use another method to set up wireless connection.
E36
3441
Easy wireless connect has failed.
Press theprinter'sOKbutton and retry Easy wireless connect.
If the error isn't resolved, use another method to set up wireless connection.
E37
-
Failed in wireless setup.
Press theprinter'sBlackorColor button to resolve the error.
- Turn off the wireless router and turn it on again.
- Reconnect theprinterto the wireless router.
If the above doesn't fixthe problem, refer to the instruction manual supplied with the wireless router and check the settings.
E38
-
Cannot connect to a wireless router.
Cannot change the wireless settings.
Press theprinter'sBlackorColor button to resolve the error.
Check the following:
- Istheprinter's wireless connectionenabled?
- Did you select theproper wireless router to connect?
- Isthe passphrase you enteredcorrect?
- Isthe specified network name (SSID)correct?
After youcheckthe above, turn off the wireless router and turn it on again.
You can'tchange networksettings while you are using the network.Change them when you are not using the wireless connection.
E39
495A
Network error has occurred.
Turn off the printer and turn it back on. Or if you still need help, visit our Canon Community by clicking the button below to get answers: ____________________________________________________________________________________________
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
E45
-
Cannot connect to network.
Press theprinter'sOKbutton to resolve the error.
Check the wireless connection and network settings.
Connection may be successful after a while.
E46
-
Cannot connect to Internet.
Press theprinter'sOKbutton to resolve the error.
Check the wireless router settings.
E47
-
Cannot connect to server.
Press theprinter'sOKbutton to resolve the error and perform operations after a while.
If you are usingGoogle Cloud Print™, it is possible that yourprinteris not registered.Make sure yourprinteris registered.
Learn more about Printing with Google Cloud Print™.
E48
-
Cannot connect to server.
Press theprinter'sOKbutton to resolve the error and perform operations after a while.
E49
-
Failed in connecting to Internet because network connection is being prepared.
Press theprinter'sOKbutton to resolve the error and perform operations after a while.
E50
-
Failed in acquiring contents.
Press theprinter'sOKbutton to resolve the error and perform operations after a while.
E51
-
Cannot connect to server.
Press theprinter'sOKbutton to resolve the error and perform operations after a while.
E52
-
Failed in registering theprintertoGoogle Cloud Printdue to timeout.
Press theprinter'sOKbutton to resolve the error.
E53
-
Only information registered to theprinter is deleted because of failing to connectGoogle Cloud Print.
Press theprinter'sBlackorColor button to resolve the error.
Delete registered information ofGoogle Cloud Printfrom your computer or smartphone.
E54
-
Only information registered to theprinter is deleted because of failing to connect IJ Cloud Printing Center.
Press theprinter'sBlackorColor button to resolve the error.
Delete registered information ofIJ Cloud Printing Centerfrom your computer or smartphone.
E55
-
Theprinteris already registered toIJ Cloud Printing Center.
Press theprinter'sBlackorColorbutton to resolve the error.
Delete registered information ofIJ Cloud Printing Centerand register theprinter again.
E56
-
The online service is not available in your region.
Press theprinter'sBlackorColor button to resolve the error.
Contact the provider for where the online service is available.
E57
2900
Scanning print head alignment sheet failed.
E58
-
Trying to start copying before you register the paper size.
Specify the paper size and start copying.
Press theStopbutton to cancel copying.
Press theprinter'sOKbutton, and then follow the actions below.
- Make sure the original is placed on theplaten glass.
- Make sure the original is set in the correct position and orientation.
Retry scanning or copying
E62
-
Unexpected error occurred while scanning is in progress.
Press theprinter'sBlackorColor button to resolve the error.
Change the settings and try again.
E63
-
Reached the upper limit of pages which can be saved.
Press theprinter'sBlackorColor button to resolve the error.
No more pages can be saved in one file.
Save the rest of the page ina different file.
E64
-
Scanning original has failed.
Press theprinter'sBlackorColor buttonand check the following:
- Make sure the original is placed on theglass.
- Make sure the original is set in the correct position and orientation.
After checking the above, try to scan again.
E65
-
Saving scanned data failed because theprinter's memory is full.
Press theprinter'sBlackorColor button to resolve the error.
- Reduce the resolution and rescan the original.
- Reduce the amount of original to be scanned at a time.
P02
5100
Printer error has occurred.
Cancel printing and turn off theprinter.
Check the following:
- Make surecartridge holder isn't blocked by anything.
- Make sure the inkcartridges are properly installed.
Push up theFINE cartridgeuntil it clicks into place and turn theprinterback on.
P07
5B00
5B12
5B14
Printer error has occurred.
Your printerrequires service. Or if you still need help, visit our Canon Community by clicking the button below to get answers: ____________________________________________________________________________________________
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
P03
P08
P09
P20
P22
P26
P27
P28
P29
5011
5012
5050
5200
6000
6500
6800
6801
6900
6901
6902
6910
6911
6930
6931
6932
6933
6936
6937
6938
6940
6941
6942
6943
6944
6945
6946
Printer error has occurred.
Turn off theprinterand unplug it.
Plug in theprinter and turn it back on.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options. Or if you still need help, visit our Canon Community by clicking the button below to get answers: ____________________________________________________________________________________________
P10
B202
B203
B204
B205
Printer error has occurred.
You may be able to recover from theerror by replacing the ink cartridges.
Learn more about troubleshooting these errors.
