If the orange light is lit and the E03 support codedisplayson your printer, there is a paper jam.
Supportcodes 1300, 1303, and 1304 also indicate a paper jam.
Fix a paper jam
If you need to turn off the machine to remove jammed paper during printing, press the Stop/Reset button to cancel print jobs before turning off the machine.
Jammed paper may be found in the following locations.Click the paper jam issue that matches your occurrence to find thesolution:
Paper output slot
In the transport unit (the rear of the printer)
Inside the printer
In the back of the printer during automatic duplex (2-sided) printing
Paper Is Jammed in the Paper Output Slot
If you can see the jammed paper at the paper output slot, remove the paper following the procedure below.
Pull the paper out slowly.
Hold the paper with your hands, then pull the paper out slowly not to tear it.
Do not pull the paper out from the front tray even though you can see the jammed paper at the front tray. Pulling the paper out forcibly from the front tray may damage the machine.
If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically.
If you cannot pull the paper out from the paper output tray, try to pull the paper out from the transport unit.
If the paper tears and you cannot remove the jammed paper from the paper output slot, open the paper output cover to remove the paper.
Reload the paper, and press theStop / Resetbutton on the machine.
If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary.
When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, service is required.
For support and service options,sign into(or create) your Canon Account from the link below.
My Canon Account
Paper Is Jammed inside the Machine at the Transport Unit
If you can see the jammed paper at the front tray, or you cannot see the paper either at the paper output slot or at the front tray, remove the paper from the transport unit.
Remove the paper following the procedure below.
Turn the machine off, then unplug the power cord.
Stand the machine with the right side facing down.
If you can see the jammed paper at the front tray, stand the machine with the front tray open.
When you stand the machine, confirm that the document cover is closed.
Stand the machine on a wide and flat surface such as a desk.
When you stand the machine, hold it securely and be careful not to hit it on a hard object.
Push the open lever to open the transport unit.
(A) open lever
When you open the transport unit, support the machine with your hand so that it does not fall down.
Pull out the jammed paper slowly.
When you pull the jammed paper, support the machine with your hand so that it does not fall down.
If the paper is rolled up and it is difficult to remove, grasp the edges of the paper, then remove the jammed paper.
If you cannot remove the jammed paper from the transport unit, close the transport unit, stand the machine upright, then open the paper output cover to remove the paper.
Close the transport unit.
After you close the transport unit, do not keep the machine standing upright.
Plug the machine back in and turn the machine back on.
Reload the paper.
All print jobs in the queue are canceled. Reprint if necessary.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, service is required.
For support and service options,sign into(or create) your Canon Account from the link below.
My Canon Account
Paper Is Jammed inside the Machine
If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the transport unit, or the jammed paper remains inside the machine, remove the paper following the procedure below.
Turn off the machine, and unplug the power cord of the machine from the power supply.
Open the paper output cover.
Remove the paper on the front tray if any.
Do not touch the clear film (A).
If the paper or your hands touch these parts and blot or scratch them, the machine can be damaged.
Make sure that the jammed paper is not under the FINE cartridge holder.
If the jammed paper is under the FINE cartridge holder, move the FINE cartridge holder to the right edge or the left edge whichever is easier to remove the paper.
When you move the FINE cartridge holder, hold the FINE cartridge holder and slide it slowly to the right edge or the left edge.Hold the jammed paper with your hands.
If the paper is rolled up, pull it out.
Pull the paper slowly not to tear it, then pull the paper out.
Make sure that all the jammed paper is removed.
If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove the piece of paper if it remains.
Does the piece of paper remain under the FINE cartridge holder?
Does the little piece of paper remain inside the machine?
Does the piece of paper remain in the right side or the left side space (B) inside the machine?
Close the paper output cover, then reload the paper.
All print jobs in the queue are canceled. Reprint if necessary.
If the message about paper jam is displayed on the computer screen when you resume printing after removing all the jammed paper, a piece of paper may remain inside the machine. In this case, confirm that no piece of paper remains inside the machine.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, service is required.
For support and service options,sign into(or create) your Canon Account from the link below.
My Canon Account
Paper Is Jammed When Automatic Duplex Printing
If the paper is jammed when performing automatic duplex printing, remove the paper following the procedure below.
Pull the paper out slowly from the paper output slot.
Hold the paper with your hands, then pull the paper out slowly not to tear it.
Do not pull the paper out from the front tray even though you can see the jammed paper at the front tray. Pulling the paper out forcibly from the front tray may damage the machine.
- Reload the paper
, and press theStop/Resetbutton on the machine.
If you were not able to remove the paper out in step 1:
Follow the procedure below to remove the paper from the transport unit. Turn the machine off, then unplug the power cord.
Stand the machine with the right side facing down.
When you stand the machine, confirm that the document cover is closed.
Stand the machine on a wide and flat surface such as a desk.
When you stand the machine, hold it securely and be careful not to hit it on a hard object.
Push the open lever to open the transport unit.
(A) open lever
When you open the transport unit, support the machine with your hand so that it does not fall down.
Pull out the jammed paper slowly.
When you pull the jammed paper, support the machine with your hand so that it does not fall down.
If the paper is rolled up and it is difficult to remove, grasp the edges of the paper, then remove the jammed paper.
If you cannot remove the jammed paper from the transport unit, close the transport unit, stand the machine upright, then open the paper output cover to remove the paper.
Close the transport unit.
After you close the transport unit, do not keep the machine standing upright.
Plug the machine back in and turn the machine back on.
Reload the paper.
All print jobs in the queue are canceled. Reprint if necessary.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, service is required.
For support and service options,sign into(or create) your Canon Account from the link below.
My Canon Account
In Other Cases
Make sure of the following:
- Are there any foreign objects around the paper output slot?
- Is the paper curled?
Reference Videos
Removing a jammed paper: Paper Feed Unit
Removing jammed paper: inside the printer
Removing jammed paper: upper cassette, automatic double-sided printing
Removing a jammed paper: Paper Output Slot
